When it’s time for help, start here.
asking for help is never easy. It means opening up and being vulnerable. So whether you need to talk about family pressures, work, or anything else, we listen and listen more, and offer several ways to get help, because everyone’s different. And we never forget the courage it took to reach out.
Three easy ways to start
TELEPHONE
Call us at 1-800-481-5511
EMAIL
Use our online form
MESSAGE US
Live messaging is available Monday to Friday
8:30 AM to 5:00 PM Pacific Standard Time,
9:30 AM to 6:00 PM Mountain Standard Time.
Click here to start conversation.
CONFIDENTIALITY
EFAP counselling services are confidential. No
information about your attendance at counselling or
what you discuss will be shared with anyone outside
our company without your written permission. No
information is released to your employer other than
statistical data: for example, how many people from
the company attend counselling.
There are, as everywhere, a few exceptions to this:
If information is provided which leads to concern
that a child may be in need of protection
in cases where clients are at serious and immediate
risk of harming themselves or another person
When a court order (subpoena) is issued
In the event that you or your counsellor considers
it relevant to share information about you with
someone outside our company, you will be asked to
provide written permission for this. Your counsellor
will maintain a record of your work together. This
information will be available to other Walmsley
practitioners involved with you or your family when
you are accessing services with Walmsley.
Choose the right counsellor
Finding the right counsellor for you may be the most important step, so we have a large and wide network, representing experts with many different skills, areas of interest and ways of working.
You can review counsellors by looking at their
biographies
here
You can also work with our experienced Client
Services Representatives, who’ll try to match
someone to your unique situation and preferences
Sometimes sitting across from a counsellor just
isn’t possible. But the therapeutic experience can be.
Technology has enabled several highly effective —
and safe options.
Choose the right counselling
IN-PERSON
The traditional form, still preferred by many, and
the best for when multiple family members will
attend. You come to the counsellor’s office, which is
designed for privacy: clients usually can’t be seen
coming or leaving. Clients and counsellors usually
develop a strong rapport and trust, which helps to
safely explore personal and sensitive issues.
VIDEO
Highly popular for safety reasons due to the
pandemic, video is the best alternative to in-person
counselling, because it allows for both verbal and
important non-verbal communication — body
language, facial expressions— without physical
presence. Counsellors use a secure video platform
that’s easy to access and use, with no software to
download.
TELEPHONE
Appreciated for its convenience, especially when
long distances or busy schedules are involved.
Although it may not provide the personal connection
that in-person counselling provides, telephone
counselling is intimate and has many advantages:
for some individuals, it provides a sense of
anonymity that can make the counselling process
more comfortable.
EMAIL
Many clients enjoy this modern way of exploring
their issues with a counsellor. They can think about
what they want to say, write it out, revise it and then
send it, and the counsellor’s thoughtful responses
come back the same way. The client gets time to
think about it before responding again: the
therapeutic process moves forward in its own time.
CHAT
Many people are expert texters and are at ease
expressing complex ideas via SMS. You can think
about what you want to say, write it out, edit it and
then send it, in real-time on your phone. Counsellors
use a secure platform on our website to respond.
Their responses are instant, and the sessions are
limited to one hour, just like in-person.