Beyond counselling
Just like you see different sides of your people,
the Walmsley Employee and Family Assistance
Program (EFAP) sees your organization much the
same way. So in addition to Counselling, we offer
a wide, customizable and ever-evolving range of
Wellness and Organizational Services to meet
your diverse needs and opportunities. Warning (512): Method Cake\View\Helper\HtmlHelper::url does not exist [CORE/src/View/Helper.php, line 102]
Uniquely collaborative
Our EFAP model, based on high professional
standards and practices, strives to provide a
confidential and collaborative program that best
serves the needs of the organization, its employees
and its employees’ families. Master’s level
counsellors are selected for their experience and
competency in the EAP field. They are members of a
professional association and prescribe to a rigorous
code of conduct.
More input, better output
We’ve learned that an EFAP works better when
the people using it are part of it, giving their input,
advising on needs and opportunities, and making
their worksites aware of its existence and benefits.
Workplace EFAP advisory committees can be
instrumental in improving the effectiveness of
the services, and workplaces are encouraged to
participate in things that make the EFAP not just
work better, but work better for the specific worksite:
needs assessments, selection of counsellors, and
awareness and prevention activities.
We look wider
The Walmsley approach also looks at the wider
social or cultural issues affecting the workplace
and employees. With this in mind, we encourage
employers to seriously consider wellness activities,
which have been proven time and again to help
remedy the issues that may be affecting individual
employees, their families and the worksites
themselves.
Finally, we provide an ongoing and proactive feedback and evaluation for all the services we provide, to all clients. It’s one of the things that employers appreciate and call out about us.
FAQ
Substance misuse referrals, follow up and case management are integral parts of the Walmsley EFAP service.
Walmsley takes a case management role with employees who have completed alcohol/drug treatment. This may mean meeting with the employee on a regular basis and ensuring his/her recovery program is in place or maintaining contact and making referrals to community agencies as appropriate.
Employees call the 1-800 number and intake staff match the employee with the most appropriate counsellor in the area. Employees can self-select counsellors by viewing their biographies on our website. Service is provided in Walmsley offices or the counsellor’s private office.
Sessions are generally available Monday to Saturday, both evening and daytime depending on the location and on counsellor availability during specific times. Walmsley recognizes the need to provide services outside regular business hours. Crisis counselling sessions are provided within the same day. If necessary, counselling will be provided over the phone. After hours, emergency calls are put directly through to a counsellor by our answering service.